Customer Care & Warranty Support
1-Year Builder’s Warranty
At Allen Homes, supporting our homeowners doesn’t stop on move-in day — it begins there. We stand behind our craftsmanship, our partners’ work, and the products that make your home comfortable and dependable for years to come.
Every Allen Home is backed by a 1-year builders warranty that covers defects in materials or workmanship supplied by Allen Homes or our subcontractors. This warranty ensures that if something doesn’t function as expected due to a covered issue, we will work with you to make it right.
This foundational warranty reflects our commitment to lasting value and peace of mind — honoring the same “build each home as if it were our own” philosophy that guides everything we do.
Whether you need help with a covered item or simply have a question about your new home, we’re here for you.
Manufacturer & Component Warranties
In addition to the builder’s warranty, many individual products and systems in your home are covered by manufacturer warranties from trusted brands. These give you direct access to the specific warranty terms and service that each manufacturer provides:
Hanstone Quartz
Trex Decking
If you’re unsure which warranties apply to specific items in your home, our team can help you navigate the details.
How to Request Service Work
If you experience an issue covered by your builder’s warranty or suspect a defect in workmanship or materials, we make it easy to get the help you need:
Submit a Service Request
- Complete our Service Work Request form with your name, address, and contact details.
- Include your date of closing and any relevant photos or documents.
- We will contact you to schedule service at our earliest convenience.
Our team reviews every request and works closely with you and our subcontractors to solve the issue efficiently.
For after-hours emergencies (e.g., HVAC or plumbing leaks), contact Frisbee’s at (605) 338-6321 for assistance.
Service Work Request form
What Our Homeowners Say
Our commitment to customer care is reflected in the voices of the families who live in Allen Homes:
These testimonials highlight our dedication to communication, care, responsiveness, and quality — not just during the build, but through homeownership and beyond.
We’re Here to Support You
At Allen Homes, customer care is a priority — not an afterthought. Whether it’s warranty support, component coverage questions, or scheduling service work, our team is ready to help you enjoy your home with confidence.
Need assistance? Fill out a service request, call our office, or send us a message or email.